Shipping policy

Shipping & Delivery

What happens after placing my order?
You will receive an order confirmation to your email address. Please check your junk folder if you can’t find it in your inbox.

What happens if I entered the wrong address?
If you notice a mistake in your address, please email us immediately with the subject line “URGENT” so we can try to correct it before your order is shipped. If a package fails to deliver due to an incorrect or insufficient address, we unfortunately cannot offer compensation.

Shipping
We are proud to offer free worldwide shipping on all orders.

Standard International Shipping: 7–15 business days.

All orders are typically dispatched within 1–3 business days. During peak periods, please allow up to 5 business days for dispatch.

How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order has been shipped. Tracking can take between 2–4 business days to update, so please be patient.

All shipping times exclude clearance and customs delays.

Lost or stolen orders
Enzovo accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. We do not reimburse or replace orders that are marked as delivered and later reported as lost or stolen.